Healthcare FAQ

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Making an informed decision 

Cross Keys Village could write the book on how nursing care has evolved… and keeps evolving. We and other progressive villages have effectively shaken off the image of the traditional nursing home. Nevertheless, the process of educating oneself about nursing care and making a choice for a loved one is still not an easy one. Our Admission Counselor hears some questions from families on a regular basis. We have compiled answers to those questions below, and we look forward to your questions when you call us.

My loved one is getting discharged from the hospital. I feel rushed and confused…

A discharge from the hospital is usually arranged quickly, but you still have some control over the process. The hospital is required to give you a choice of options and to take your preference into consideration. Connect as soon as possible with the Discharge Planner at the hospital. Don’t be afraid to ask questions. Much exchange of information will take place directly between the Discharge Planner and our Admission Counselor, and the two are probably used to working together.

But how do I choose?

You want to select a skilled nursing center with a good reputation and known for great care. Nothing beats a quick visit before you make your decision. Check out how clean the place is, and how engaged the residents appear to be. Ask about private rooms and about therapy on weekends.  Consider researching the Medicare.Gov website to explore quality of care, staffing and annual inspection results.  Find Healthcare Providers: Compare Care Near You | Medicare

Does Medicare cover a nursing stay?

If your loved one has been in the hospital for three days or longer, there is a good chance that Medicare will cover some or all of her stay in the Nursing Center for a period which will not exceed 100 days. Medicare replacement plans function similarly, but with variations and need authorization. Not every nursing center accepts every insurance plan. In general, insurance covers short-term stays (following hospitalization) but not long-term care.

For profit, nonprofit, does it matter?

All nursing centers are held to rigorous government regulations and undergo regular in-depth annual inspections (surveys). However, nursing center within non-profit life plan communities – like Cross Keys Village and other faith-based providers – tend to have an edge when it comes to quality, for two main reasons. Not having shareholders to report to allows us to dedicate more resources to staffing and, therefore, to function at a higher staffing level. And because we are not seen as attractive financial investments, we don’t get bought or sold like for-profit properties. This usually results in a higher consistence in the quality of the care we provide, and in greater financial stability.

Does Cross Keys Village offer rehabilitation and nursing care?

Yes. Cross Keys Village has a healthcare center that provides skilled nursing care along with rehabilitation therapy six days a week, including physical, occupational, and speech therapies for mobility, daily tasks, muscle strength, communication, and swallowing. We also use advanced technologies such as cold laser therapy, ultrasound, e-stim, diathermy, and aquatic therapy. Additional specialized care includes fall reduction programs, urinary continence improvement, low vision therapy, lymphedema massage, and dementia care. Family participation is encouraged, and home evaluations are often part of the discharge process.

What level of care does Cross Keys Village provide for personal care residents?

Cross Keys Village offers personal care with individualized assistance for daily living activities, including medication management, bathing, dressing, incontinence management, wheelchair assistance, and wayfinding. Residents are placed in distinct, all-private-room neighborhoods matched to their mobility levels and cognitive skills. Care is provided by a consistent team familiar with each resident’s abilities and preferences. Residents also have access to transportation for appointments and campus events, along with Life Engagement programs like exercise classes, pool trips, social events, and music activities. The goal is to support independence while providing the help needed for those who find staying at home impractical, unsafe, or isolating.

Does Cross Keys Village provide in-home support if needed?

Yes. Through our Village Health Services program, we provide on-campus nursing support seven days a week. Services include emergency response for situations like falls, chest pains, and respiratory distress, as well as health assessments, first aid, and medication assistance. For a moderate fee, residents can also receive wound care, dressing changes, injections, blood glucose monitoring, eye drops, and medication management. Village Health Navigators (social workers) help coordinate supportive services and work to bring healthcare providers onto campus so residents can reduce off-campus trips. The program is designed to help residents age in place longer, without having to leave their preferred residence.

What types of residences are available at Cross Keys Village?

Cross Keys Village offers a broad range of residences, including apartments, cottages, Hearthside homes, and larger Bridgewater and Bridgewater Landing homes. Square footage ranges from 700 to 2,633 sq ft, depending on the residence. For more details on cottages, Hearthside, and Bridgewater Landing homes, contact us at 717-624-5350 or fill out the inquiry form on the website.

Are there garden plots for residents at Cross Keys Village?

Yes. Cross Keys Village offers garden plots for residents.

Is there a waitlist to move into Cross Keys Village?

Yes, we do maintain a waitlist for residential living. The length of the waitlist varies based on the style of residence.

How do I apply to move to Cross Keys Village?

The first step is to contact one of our Retirement Counselors by calling 717-759-7389. You can attend our monthly information sessions or schedule a face-to-face or phone appointment.