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Main Switchboard: (717) 624-2161
Sales & Marketing: (717) 624-5350
Employment: (717) 624-5414
Health Care Admissions: (717) 624-5250
Toll Free: (888) 624-8242



Nondiscrimination Statement

Notice Informing Individuals about Nondiscrimination and Accessibility Requirements and Nondiscrimination Statement

Cross Keys Village – The Brethren Home Community complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Cross Keys Village – The Brethren Home Community does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Cross Keys Village – The Brethren Home Community provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Free language services such as qualified interpreters to people whose primary language is not English
  • Information written in other languages

If you are in need of such services, contact Kelley Mitchell, Corporate Compliance Official.

If you believe that Cross Keys Village – The Brethren Home Community has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Kelley Mitchell, Corporate Compliance Official, 2990 Carlisle Pike, New Oxford, PA, 17350, 717-624-5245 or confidential fax  717-624-5451. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Kelley Mitchell, Corporate Compliance Official is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available here

Language Assistance Services

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Do you have a question or comment? We’d love to hear from you. Fill out the short form and we’ll have a staff member follow up with you, or you may call us at (888) 624-8242.